What happens when you have a water main break under 10 inches of concrete on a Friday afternoon? For Link Logistics, it meant an all-hands-on-deck situation just days before a tenant renewal deadline.

At 5 p.m. on Friday, our 24-hour emergency line lit up. A major water leak had surfaced in a busy truck court at an industrial property in Sanford, Florida. With the clock ticking, Orlando Region Account Manager Chad Brown immediately began coordinating a rapid response to prevent disruption and keep the property’s operations on track through the weekend.

Mobilizing the Response

Within hours, our team was on site performing leak detection to locate the exact source of the problem. By early Saturday morning, the crew identified a 6-by-6-foot section of pavement that needed to be opened. Concrete cutting and hydro excavation were scheduled for the next morning to stay on schedule.

By 8 AM Sunday, the site was active. Concrete cutters removed the slab while hydro-excavation crews arrived with vac trucks, support vehicles, and our water-wall safety system to secure the work zone.

Digging In

For this repair, we used hydro excavation — a non-destructive “soft digging” method that uses pressurized water and vacuum suction instead of Traditional excavation methods. It’s fast, precise, and eliminates the risk of striking underground utilities.

As excavation continued, we uncovered the cause: two large FPL electrical feeds pressing down on the PVC water main. The weight of the lines had split the pipe, and the main was encased in concrete, adding another layer of complexity.

If traditional excavation methods had been used, a backhoe or excavator could have easily struck the FPL electrical feeds, potentially cutting power to the entire facility and causing significant damage and delays.

Despite the challenge, the team isolated the line, shut off the water, and made the necessary repairs. By 2 PM Sunday, the system was fully operational. After testing, the crew backfilled and restored the concrete, returning the truck court to normal — all before the work week began.

Results in Record Time

From the initial emergency call to final restoration, the entire job was completed in under 48 hours.

Why It Matters

Emergencies don’t wait for business hours. Thanks to fast coordination, advanced excavation methods, and a skilled field team, Link Logistics avoided downtime, protected their tenant relationship, and kept operations running smoothly.